Giving your staff members a busy light can massively improve productivity in your office, particularly in an open plan office or customer service centre. These devices indicate when someone is working on an urgent task, and when they are available to discuss work with a co-worker. A busy light will change colour based on the urgency of the task that your team member is working on.
Having a busy light is useful for everyone in your offices, but particularly managers and people who frequently work on time sensitive tasks. They mean that team members who might need a question answered know to wait until the end of a phone call, or only to ask if it is urgent while their manager is working on a task with an upcoming deadline.
The bulb also indicates when it is a good time for staff members to come in and have a discussion about their job, future opportunities or to bring in suggestions about how to improve workflow. Having these conversations is good for both morale and the efficiency of the company, but they often end up being pushed back because they are brought up at the wrong time.
If the office is open-plan then a busy light is even more useful. In this kind of office people frequently stop to chat to co-workers or go over to ask questions as they come up – even if they aren’t urgent. With a signal for when people are doing something urgent, these questions can be written down and saved for later or emailed to the person who is currently occupied.
On the other hand, if someone needs a sign that a colleague is available to answer questions, the signal will change colour to let everyone know that their task is not especially time sensitive. This allows people in the office to see if they can ask someone for help, or discuss work issues that affect both people.
This can be a lifesaver for managers, who often need to manage both urgent and non-urgent needs from their team on top of their own tasks, as well as any one-off jobs that need to be organised. If you are managing an office then getting yourself a busy light will let your team know when they can and can’t come to you, while getting some for your team will let you know who is available for any tasks that come up, or for a meeting (like a performance review).
The signals can also be attached to a headset for a call centre or customer service based workplace. In this situation someone would be able to look around the office and see who is currently on a call and who is available to talk or do other jobs. This is useful for everybody, as people can look for help and managers can find someone not currently on a call to ring a customer or potential sale back.
A busy light can have more than two colours as well. If you absolutely do not want to be disturbed you can have a red light, if you are available for other urgent issues you can select another colour while if you are available to talk it will be green. The colours are customisable, which is handy when someone in your team is colour blind (which is about 8% of men) so that there is no confusion.
Giving the people in your workplace a busy light each can massively improve your workplace efficiency by allowing people working on an urgent task to focus while letting those with time to come up with improvements or have a meeting do these essential but non-urgent tasks.